Customer Service Representative με Γνώση Γερμανικών B2 στην Τσεχία

Μία από τις ισχυρότερες εταιρείες στον τομέα της πληροφορικής και του software βρίσκεται στην αναζήτησή επαγγελματιών για εξυπηρέτηση πελατών με καλή γνώση γερμανικών (B2) και βασική γνώση Η/Υ. Εκπαίδευση σε λογισμικά συστήματα και πιστοποιήσεις, πλήρης ασφάλεια υγείας και ανταγωνιστικές αποδοχές.

Για περαιτέρω πληροφορίες: Anastasiadis Konstantinos, Kyndryl Talent Acquisition Partner (https://cz.linkedin.com/in/konstantinos-anastasiadis; [email protected])

Αιτήσεις

Why Kyndryl (http://kyndryl.com)

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen. Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl. For further information on privacy, please visit www.kyndryl.com/privacy.

Your Role and Responsibilities

• Do we fit for each other for the job?
• Are you an IT person who likes fixing computers searching to develop or simply drive your passion?
• Do you have experience in other fields and you want to switch to the most expanding domain – IT?
• Are you a fresh graduate looking for a meaningful first job?
• Are you a caring mom or dad looking for part time job?
• Are you a student looking for some flexibility in the work-study arrangement?
• Are you an ambitious person who desires to show off and grow?
• As long you are motivated to do a good job, the door is opened for interview!

If you recognize yourself, then we seem to be a good match for each other!
We are looking for people who want to join our technical support squads – to make our clients happy by helping them to keep their IT, services and computers in good shape. We do B2B work only! You will be handling incoming requests – calls, emails, and tickets, fixing user’s cases, dealing with other teams, participating in knowledge updates, process improvements – and more.
Apply!

Requirements

• Language: ability to speak and write in German B2 level along with communicative English
• User’s experience with computers – don’t be worried, we will train you to become an expert!

What is in it for you?
You can work from home from anywhere in Czech Republic upon agreement with our hiring Managers (onboarding and medical checks are done in Brno though). You can also stop by in the office whenever you want to meet your fellow colleagues and enjoy our great atmosphere with a lot of fun!

Support for your individual motivation and aspirations – you want to keep doing this job for having a secure place – you will; you want to often go out of comfort zone and boost your growth – you can!
Being part of an exceptional company with 4000 employees from over 80 nationalities, where you will build a network of contacts enabling your growth into all IT directions – Project Management, Service Management, People Management, technical positions in Mainframe, Wintel, Unix, Databases, SAP, Oracle, Storage, Security, Developers… basically everything you may want to do in IT we have and we will be offering you a chance to make your dreams come true.
Learn how to do IT Services from the top professionals and grab opportunities to explore how the same processes can be delivered in various forms to shape your skills for further jobs.
This job is not difficult, but sometimes it may be tough – you will learn how to organize your time and energy with coaching from experienced leaders.

• Education program for each employee
• 5 weeks of paid vacation
• Above standard Medical Care
• Subsidized price of Multisport card
• Discounts in Sports, Culture, Healthcare, Childcare, Finance, Electronics
• Preferential mobile tariffs
• Global Travel and Group Life Insurance
• Contribution to the Pension fund
• Employee Assistance Program (24/7 helpline)
• Wellbeing program
• Parental bonding program (28 days of paid leave to spend with newborn)

Required Technical and Professional Expertise

• Are sociable person
• Have great listening skills and passion to help others
• Are polite and tactful (even with some not very happy customers
• Are able to analyze information and solve problems
• Are always optimistic and positive (or just trying to be)
• Have some basic IT skills
• German on communicative leve

Preferred Technical and Professional Experience

• Basic computer experience with Windows, Mac or Linux operating systems
• Language skills on communicative level