Dusanp

Customer Service Representative (Swedish)

Αθηνα, Ελλάδα
0 / μήνα Λήγει σε 2 εβδομάδες

ΠΕΡΙΓΡΑΦΗ

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Customer Representative to join their teams in Athens.

 

Position: Customer Service Representative

Location: Athens, Greece

Employment type: Full-time

Remuneration: Base salary.

 

DUTIES AND RESPONSIBILITIES:

  • Handle all incoming contacts from customers
  • Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
  • Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
  • Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
  • Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.

 

REQUIREMENTS:

  • Native/fluent in Swedish & Fluent in English (B2), both orally and written
  • Holder of a high school diploma or equivalent
  • Previous work experience in customer services experience
  • Ability to identify, apply and explain your product and/or service expertise with clarity
  • Tech savvy and full proficiency with MS Office products
  • Resident of Greece or ability to relocate under short notice.

 

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Hybrid option after probation period
  • Sign on bonus
  • Employee referral bonus scheme
  • Permanent contract
  • Private health and life insurance
  • 25 days’ annual leave per year
  • Relocation support
  • Guidance and tools to reach your full potential.

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