Front Office Agent

Dubai - United Arab Emirates
Jumeirah 2 Jumeirah 2 Jumeirah 2 Jumeirah 2 , Jumeirah Jumeirah Jumeirah Jumeirah , Dubai Dubai Dubai Dubai , United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates
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ΠΕΡΙΓΡΑΦΗ

Guest Relations Executive – Front Office

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments

An opportunity has arisen for a Guest Relations Executive – Front Office to join our Front Office department in the Jumeirah Group.

Αρμοδιότητες

  • Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet
  • Take payment from guests on departure and close their bills correctly
  • Be efficient in assisting guests throughout their stay with any requirements
  • Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times
  • Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
  • Neatly file registration cards of departed guests by date and in alphabetical order.
  • Scan the passport of every guest on arrival and save the data correctly for the CID Report
  • Logs and keeps the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
  • Attend the daily handover briefing at the beginning of each shift
  • Assist Guest Relations with escorting guests to their rooms on arrival, explaining all the features and facilities
  • Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
  • Close their individual cashier audit at the end of each shift ensuring that all details balance

Qualifications

  • Secondary Education
  • Εxperience in a 5 star Hotel
  • Fluency in written and spoken English
  • Knowledge of basic Microsoft Office applications
  • Knowledge of front office application.
Jumeirah 2 Jumeirah 2 Jumeirah 2 Jumeirah 2 , Jumeirah Jumeirah Jumeirah Jumeirah , Dubai Dubai Dubai Dubai , United Arab Emirates United Arab Emirates United Arab Emirates United Arab Emirates

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