Guest Relations Agent Nikki Beach Porto Heli Resort & Spa

SWOT Hospitality is seeking to recruit for Nikki Beach Porto Heli Resort & Spa

Guest Relations Agent

Season 2023

Efficiently, courteously, and expediently welcome, handle check in, check out, and issues for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard required. Efficiently and courteously provide cashiering related service, along with concierge type services if requested. Efficiently and courteously provide information and always maintain excellent relations.

Hotel Values

This description of responsibilities is simply intended to provide basic guidance to outline a minimum standard of performance.

The hotel values a LOU attitude, where an employee is encouraged to Lead, take Ownership, and deal with situations of all kinds with a sense of Urgency. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers and managers. The hotel believes in a culture where team members help each other, and work together in an environment where the most important task is providing exceptional service to guests, at all times.

Essential Functions

• Welcome guest upon arrival and check-in according to established standards and procedures.
• To handle all keys, mail, telephone, messages, and other items for guests as requested.
• To provide information and to assist all guests
• To provide courteous and efficient service and if possible to comply with each and every guest request.
• To take reservations at the counter when the reservation department is closed.
• To assign room and prepare keys for all arriving guests and groups.
• Maintain excellent guest relations with in house guests at all times.
• Post all charges without delay and update the folios.
• Balance credit cards, charges, and cash.
• Project a courteous and hospitable attitude at all times.
• Be familiar with all room types, and rates in the hotel and upsell.
• Handle guest complaints promptly.
• Be familiar with hotel facilities as well as major island attractions and provide guests with information when requested.

Education And Experience

• Previous experience in a similar customer service position is required.
• Confidence in use of computer and PMS systems.

Sens your CV at [email protected]