Back Office -Customer Service Suprvisor

The schedule for this position is:
10:30am-5pm Monday thru Saturday. April to October
10:30am-2:30 pm Monday thru Friday November to March

Typical Tasks
-Assists supervisor with new hire scheduling, training, orientation and tours; schedules LSE’s for night and weekend work; sits in on interview panels.
-Manages Car Park registration process including initial and renewals; develops procedures for car Park program; updates database software; tracks specialized software issues.
-Takes messages, forwards calls, and assists staff with visitors; distributes mail.
-Accepts and records fees and payments; prepares invoices for vendor payments; performs daily center accounting, processes program and rental refunds and prepares bank deposit .
-Operates maintenance software system to alert parks staff to repair and cleaning requirements for various facilities.
-Assists with special events planning; attends planning meetings; drafts publications and advertising materials; oversees assigned event responsibilities.
-Creates and updates program registration, rental and facility rental forms.
-Answers requests for information from customers ; identifies procedures that address needs or refer customer to proper staff member; follows-up with customers or other processes to insure proper disposition.
-Compiles information using standardized forms, procedures, or specific instructions; enters information into spreadsheets, data bases, etc.; uses word processing, spreadsheet and publishing programs; types letters, reports and other materials; proofreads materials
-Drafts and creates letters, reports, and other materials; proofreads materials such as program guide and publications; creates email blasts.
-Creates records by posting general program activity on established forms, files, and other record keeping devices.
-Additional Job Duties
-Backs up other clerical or departmental personnel, as needed.
-May serve as departmental representative on a variety of committees or task forces.
-Performs related duties as required.
-Knowledge, Skills and Abilities
-Considerable knowledge of office practices and procedures, grammar, and punctuation.
-Considerable knowledge of word processing, data base maintenance, spreadsheet data entry, and other specific information technology applications.
-Considerable knowledge of department or program policies, regulations and procedures, and of recreation programs, procedures and policies.
-Skill in customer service including problem-solving and conflict resolution.
-Ability to utilize on-line registration and data-base programs, to troubleshoot software issues and work with programmatic staff on registration and software issues.
-Ability to communicate effectively in person and by telephone.
-Ability to follow oral and written instructions and procedures
-Ability to gather and give information and instructions on departmental programs based on inquiries.
-Ability to type and/or enter data with accuracy at the speed required by the particular program or position utilizing the services of this role.
-Ability to learn and apply filing and coding systems and to arrange and place records, reports, and files into a proper sequence.
-Ability to compile information from data processed or records kept.
-Ability to establish and maintain effective working relation- ships with the general clientele and other employees.
-Minimum and Preferred Qualifications
-Graduation from high school and extensive administrative or clerical experience involving leisure management activities,contact and document production; or an equivalent combination of training and experience; graduation from college and some experience working in recreation preferred.

-Requires try-out period 2-3 weeks background verification including references & criminal record checks prior to employment.

-An Equal Opportunity Employer

-Wage accoording to the Greek Legislation
-Company Car
-Company Mobile device